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The Mortgage Store NI
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The Mortgage Store NI,

2A Main Street,

Ballynahinch

BT24 8DN

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Unit 7, 49-51 Market Street 

Downpatrick

BT30 6LR

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028 9744 0707

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Info@themortgagestoreni.co.uk

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Office Opening Hours:

Monday - Thursday: 9.30am - 4.30pm
Friday 9.30am -1.30pm 

Saturday & Sunday: Office Closed

(evening and weekend appointments available on request)

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IMPORTANT INFORMATION
Your property may be repossessed if you do not keep up repayments on your mortgage.
Our typical fee ranges between £0 and £500. The amount we charge is dependent on the amount of research and administration required.
DISCLOSURE
The Mortgage Store is a trading name of Richard Chambers who is an Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Limited. First Complete Limited is authorised and regulated by the Financial Conduct Authority The Financial Conduct Authority does not regulate some forms of Buy to Let.
The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.
COMPLAINTS POLICY
We are committed to providing a professional service to all our customers.
If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information: 
• Write to: Richard Chambers, The Mortgage Store NI, 2A Main Street,Ballynahinch,BT24 8DN
• Telephone: 02897 440707
• Email: info@themortgagestoreni.co.uk
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
• Write to – PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham
Business Park, B37 7YT.
• Telephone: 0121 767 1139
• Email: complaints.solihull@primis.co.uk
You can also complain via their website: https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling
and about how Appointed Representative relationships work.
CUSTOMER PRIVACY NOTICE
During the course of dealing with us we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Information).
We would like to explain to you what we will need to do with Your Information, and the various rights you have in relation to Your Information.
This document can be viewed in full by using this link: CUSTOMER PRIVACY NOTICE

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