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WHY CHOOSE THE MORTGAGE STORE?

Choosing the right mortgage broker can make all the difference when buying a home or reviewing your current deal. At The Mortgage Store, we combine experience, expertise, and a personal approach to make the process as smooth as possible.

With over 30 years of experience and offices in Ballynahinch and Downpatrick, we offer trusted local advice you can rely on. We have access to a comprehensive panel of lenders, meaning we can search the market to find the most suitable mortgage for your needs at a competitive rate.

We support you at every stage of the journey—whether you’re a first-time buyer, moving home, or investing in property—helping to simplify the process and reduce stress along the way.

We also provide guidance on home insurance and life protection, helping to safeguard your home, mortgage, and family for the future.

Most importantly, we do the hard work for you—from paperwork and applications to liaising with lenders and tracking progress—so you can focus on your next move with confidence.

IMPORTANT INFORMATION
Your property may be repossessed if you do not keep up repayments on your mortgage.
Our typical fee ranges between £0 and £500. The amount we charge is dependent on the amount of research and administration required.
DISCLOSURE
The Mortgage Store is a trading name of Richard Chambers who is an Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Limited. First Complete Limited is authorised and regulated by the Financial Conduct Authority The Financial Conduct Authority does not regulate some forms of Buy to Let.
The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.
COMPLAINTS POLICY
We are committed to providing a professional service to all our customers.
If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information: 
• Write to: Richard Chambers, The Mortgage Store NI, 2A Main Street,Ballynahinch,BT24 8DN
• Telephone: 02897 440707
• Email: info@themortgagestoreni.co.uk
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
• Write to – PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham
Business Park, B37 7YT.
• Telephone: 0121 767 1139
• Email: complaints.solihull@primis.co.uk
You can also complain via their website: https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling
and about how Appointed Representative relationships work.
CUSTOMER PRIVACY NOTICE
During the course of dealing with us we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Information).
We would like to explain to you what we will need to do with Your Information, and the various rights you have in relation to Your Information.
This document can be viewed in full by using this link: CUSTOMER PRIVACY NOTICE

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