The Mortgage Store are Northern Ireland's local professional retail mortgage broker based in Ballynahinch with over 10 years of experience.

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We source from a comprehensive lender panel to find the right product for YOU and at a competitive rate.

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WE WILL WILL AIDE YOU WITH THE MORTGAGE PROCESS

Out in the mortgage market, there are a wide variety of mortgage deals available for you to choose from.

We can help navigate you throughout the whole process. We are able to choose from a wide range of lenders to find the right mortgage that suits your needs.

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HOME AND LIFE INSURANCE

We can guide you through a range of home insurance and life assurance options, which can help protect your mortgage, your home and more importantly, your family, giving you peace of mind.

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WE DO ALL THE WORK

When it comes to mortgages, home insurance and life assurance, we will explain the choices that you are able to make within each service which could vary between knowing what lender to choose or which product best suits your needs. We will help you complete all the paperwork, submit it to your chosen lender, negotiate your individual application and monitor its progress.

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COMPLAINTS POLICY

We are committed to providing a professional service to all our customers.If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.

You can make a complaint by any reasonable means including telephone, letter, or email.

Our contact information:

• Write to: Richard Chambers, The Mortgage Store NI, 2A Main Street,Ballynahinch,BT24 8DN

• Telephone: 02897 440707

• Email: info@themortgagestoreni.co.uk

 

If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:

• Write to –

PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.

• Telephone: 0121 767 1139

• Email: complaints.solihull@primis.co.uk

You can also complain via their website: https://www.primis.co.uk/privacy-notices/complaints/The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.

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